REFRAME — SUPPORT
=================

Reframe turns whatever is bugging you into a funny take from one of thirteen
characters. It is entertainment. It is not therapy, counselling, coaching, or
advice of any kind.

Contact
-------

Email: ezrawademusic@gmail.com

Please include your device model and iOS version. We aim to reply within a few
business days.


Common questions
----------------

HOW DO THE DAILY REFRAMES WORK?
You get 20 free reframes every day. The count resets at midnight in your own
local time zone. Unlocking any character raises that to 50 a day, permanently —
there is no subscription and nothing to renew.

I BOUGHT A CHARACTER AND IT IS STILL LOCKED.
Open Settings inside the app and tap "Restore Purchases". This re-checks your
purchases with the App Store. If it is still locked afterwards, email us with
the Apple receipt and we will sort it out.

I PAID BUT WAS CHARGED TWICE / WANT A REFUND.
All purchases are handled by Apple, and refunds have to go through Apple rather
than us. Visit reportaproblem.apple.com and sign in with your Apple ID.

DO I HAVE TO SUBSCRIBE?
No. Reframe has no subscriptions. Characters are one-time purchases and are
yours permanently, including on any other device signed in to the same Apple ID.

I RESTORED PURCHASES ON A NEW PHONE AND NOTHING HAPPENED.
Make sure you are signed in to the same Apple ID that made the original
purchase, then tap "Restore Purchases" in Settings.

A RESPONSE WAS OFFENSIVE, WRONG, OR NOT FUNNY.
Responses are generated by an AI model and are not reviewed by a person before
you see them. They are meant as jokes and are sometimes wrong or flat. If you
receive something genuinely offensive, please email us the text so we can
tighten the guardrails.

CAN I DELETE MY DATA?
Yes. Settings inside the app has a "Delete my account" option, which removes
your account and your saved reframes from our servers. Purchases are held by
Apple and are not deleted by this.

THE APP SAYS IT IS BUSY OR CANNOT REACH THE SERVICE.
That is usually a temporary capacity limit on our side. Waiting a few minutes
and trying again normally resolves it. If it persists for more than a day,
please email us.


Privacy policy and terms
------------------------

Privacy policy:
https://kubotmnqldnutnjbzwax.supabase.co/storage/v1/object/public/legal/privacy-policy.txt

Terms of use:
https://kubotmnqldnutnjbzwax.supabase.co/storage/v1/object/public/legal/terms-of-use.txt