Reframe PRIVACY POLICY ============== Last Updated: August 5, 2026 INTRODUCTION ------------ Reframe ("we," "our," or "us") operates the Reframe mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the App. By downloading, installing, or using the App, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please do not use the App. INFORMATION WE COLLECT ---------------------- Information You Provide Account Information. When you create an account, we collect the information provided through your sign-in method (such as Sign in with Apple or Sign in with Google), which may include your name and email address. If you use Sign in with Apple's "Hide My Email" feature, we receive only the private relay email address Apple generates for you. User Input. When you use the App, you type text describing a situation or frustration ("Input"). We collect this Input to generate a response for you. Purchase Information. If you make an in-app purchase, the transaction is processed by Apple through the App Store. We do not directly collect or store your payment card information. We receive confirmation of your purchase status through our payment processor, RevenueCat, to manage your access to purchased content. Information Collected Automatically Usage Data. We collect information about how you interact with the App, including which characters you select, how often you use the App, the number of responses generated, and features accessed. Device Information. We may collect device type, operating system version, unique device identifiers, and general diagnostic data to maintain and improve App performance. Analytics Data. We use analytics services to understand usage patterns and improve the App. This data is collected in aggregate and is not used to identify individual users for advertising purposes. Information We Do NOT Collect We do not collect precise geolocation data, contacts, photos, health data, financial information, or browsing history. We do not use tracking technologies to follow your activity across other apps or websites. HOW WE USE YOUR INFORMATION --------------------------- To Provide the Service. Your Input is transmitted to our AI service provider, Anthropic (the maker of Claude), to generate a comedic response from the character you selected. Your Input is sent to Anthropic's API solely for this purpose. To Process Purchases. Purchase confirmations are processed through RevenueCat to unlock characters you have bought. To Improve the App. Aggregated, non-identifying usage data helps us understand which features are popular, identify bugs, and improve the user experience. To Communicate With You. If you have opted in to push notifications, we send you one notification per day featuring character-voiced content. You can disable notifications at any time through your device settings. To Comply With Law. We may use or disclose your information as required by applicable law, legal process, or government request. HOW YOUR INPUT IS PROCESSED BY AI --------------------------------- When you submit Input, it is transmitted to Anthropic's Claude API to generate a response. We want you to understand how this works: What is sent. Your Input text and the character's system instructions are sent to Anthropic's API. No other personal information (your name, email, device ID, or purchase history) is included in the API request. How Anthropic handles it. Anthropic processes your Input solely to generate a response. Under our agreement with Anthropic and Anthropic's published data policies, inputs sent through the API are not used to train Anthropic's models. For more information, see Anthropic's privacy policy at https://www.anthropic.com/privacy. What we store. We store your Input and the generated response in your account history so you can review past responses. You may delete your history at any time within the App. THIRD-PARTY SERVICE PROVIDERS ----------------------------- We use the following third-party services to operate the App. Each processes data only for the specific purpose described: Provider | Purpose | Data Shared Anthropic (Claude API) | Generates AI character responses | User Input text and character instructions Supabase | Backend infrastructure, database, and user authentication | Account information, Input and response history, purchase records RevenueCat | In-app purchase management | Purchase transaction identifiers, product IDs Analytics Provider | App usage analytics | Aggregated, non-identifying usage data These providers are contractually required to process your data only for the purposes described above and to maintain appropriate security measures. We do not sell, rent, or share your personal information with advertisers or data brokers. DATA RETENTION AND DELETION --------------------------- We retain your account information and response history for as long as your account is active. You may delete individual responses from your history at any time within the App. To delete your account and all associated data, you may use the account deletion option within the App's settings. Upon receiving a deletion request, we will delete your personal data within 30 days, except where retention is required by law. We will also instruct our service providers to delete your data from their systems. DATA SECURITY ------------- We implement industry-standard security measures to protect your information, including encryption of data in transit (TLS/SSL), secure authentication protocols, and access controls on our backend systems. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. CHILDREN'S PRIVACY ------------------ The App is not directed to children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal information, please contact us using the email address below. YOUR PRIVACY RIGHTS ------------------- California Residents (CCPA/CPRA) If you are a California resident, you have the right to: - Know what personal information we collect about you and how it is used. - Delete your personal information, subject to certain exceptions. - Opt out of the sale or sharing of personal information. We do not sell or share your personal information as defined under the CCPA/CPRA. - Non-discrimination. We will not discriminate against you for exercising your privacy rights. To exercise these rights, contact us using the information below. European Economic Area, United Kingdom, and Switzerland (GDPR) If you are located in the EEA, UK, or Switzerland, you have the right to: - Access, correct, or delete your personal data. - Restrict or object to our processing of your personal data. - Data portability — receive your personal data in a structured, machine-readable format. - Withdraw consent at any time where we rely on consent as a legal basis. - Lodge a complaint with your local supervisory authority. Our legal basis for processing your personal data is: (a) performance of our contract with you (providing the App's features); (b) your consent (for push notifications and optional analytics); and (c) our legitimate interests (improving the App and ensuring security), balanced against your rights. To exercise these rights, contact us using the information below. INTERNATIONAL DATA TRANSFERS ---------------------------- Your information may be transferred to and processed in the United States, where our service providers operate. If you are located outside the United States, you acknowledge that your information will be transferred to the United States, which may have different data protection laws than your country of residence. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy. CHANGES TO THIS PRIVACY POLICY ------------------------------ We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy and, where appropriate, through an in-app notification. Your continued use of the App after any changes constitutes your acceptance of the updated Privacy Policy. CONTACT US ---------- If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your data is handled, please contact us at: Email: ezrawademusic@gmail.com We aim to respond to privacy requests within 30 days.